Frequently Asked Questions
1 How can I request further information about my waiting room TV service?
Please visit www.thevetchannel.co.uk or call us on 0114 399 0001.
2 Where do I find the subscription terms and conditions?
Click here to view our terms and conditions
3 How do I register my practice?
Your practice needs to have a registered account before you can change your playlist. If this has not already been completed, please call us on 0114 399 0011.
4 How do I register an additional user for my practice?
To register another user in your practice, please email info@thevetchannel.co.uk or call us on 0114 399 0001.
We offer training to the new user and there is no limit to the number of trained users you can have.
5 How often are new videos added into the website video library?
New video content is released frequently and all registered users are emailed when any new or updated videos are added into the library. Please update your playlist at regular intervals to ensure that your playlist remains fresh and topical.
6 Who do I contact for additional video content?
To request any bespoke content, please email info@thevetchannel.co.uk or call 0114 399 0001 where we can discuss your specific requirements.
7 What format should any team images be?
All team images should be high resolution JPEG/PNG files at a minimum of 300dpi. Please email them to info@thvetchannel.co.uk and remember to label the image file with the name of the team member to which it relates. If the file is too large to email, please contact us for the link to our file transfer portal. Please be aware we are unable to accept files by any other file sharing platform.
8 Is there any limit on how many video media files I can select for my playlist?
There is no limit on the number of videos you can include, however, we would advise that a shorter playlist updated regularly will have a greater impact, as your message is more likely to be seen by every waiting client. The running time of your playlist is displayed as you add or remove videos.
9 What if I have trouble selecting content or other technical problems?
For assistance please contact our Support Team support@thevetchannel.co.uk or call 0114 399 0011
10 I've forgotten my password. What do I do?
To reset this, please follow the 'Forgotten password' link on the login page. If you experience any problems resetting your password, please contact our Technical Support Team support@thevetchannel.co.uk or call 0114 399 0011.
11 What are your office opening hours?
Our Technical Support Team are available:
Monday - Friday: 8:00am - 5:30pm
Closed Public Holidays
0114 399 0011
Our Media Support Team are available:
Monday - Friday: 9:00am - 5:00pm
Closed Public Holidays
0114 399 0001